Results of Customer Surveys
In our 2008 customer surveys, we outperformed our competitors in sales representative knowledge, customer service, product quality and reliability of long-term supply. Customers expressed concern about issues of supply and price. The survey was conducted in the summer of 2008 when supply was tight, demand was high and the cost of raw materials was high.
For more information see the Stakeholder Engagement section of this report.
Customer Privacy
There were no instances of leaks, thefts or losses of customer data in 2008. There were no complaints received concerning breaches of customer privacy.
Compliance with Regulations
We had no instances of non-compliance, administrative or judicial sanctions, warnings or fines for the following areas:
- Regulations concerning the health and safety of our products
- Regulations for product information and labeling
- Regulations for marketing communications.
