Results of Customer Surveys
Based on results of 2007 customer surveys, PotashCorp outperformed all its competitors in customer service in all four product groups, outperformed all competitors for product quality for two product groups, finished second of eight competitors in fertilizer quality ratings and third in purified phosphoric acid quality ratings.
For more information on the results of the company's customer surveys and how it has responded, see the section on Governance and Stakeholder Relations.
Customer Privacy
There were no instances of leaks, thefts or losses of customer data in 2007.
There were no complaints received concerning breaches of customer privacy.
Compliance with Regulations
PotashCorp had no instances of non-compliance, administrative or judicial sanctions, warnings or fines for the following areas:
- Regulations concerning the health and safety of its products
- Regulations for product information and labeling
- Regulations for marketing communications.