Management Responsibility

The President of PCS Sales has overall operational responsibility for product integrity and customer satisfaction at PotashCorp. The General Counsel shares responsibility for customer privacy issues. The Vice President, Safety, Health and Environment shares the responsibility for product safety procedures and stewardship under the SHE management framework.

Management Systems

PotashCorp utilizes a variety of processes and procedures to ensure compliance with its commitments to product responsibility and customer satisfaction. For example:

• It has adopted a Code of Customer Commitment.
• It conducts annual customer surveys to measure needs and satisfaction.
• Its SHE policy sets out expectations on product safety.
• It undertakes certification of its feed plants.

Product analysis, education, labeling, customer service and certification are at the core of PotashCorp's management systems to ensure customer health and safety.

Product Analysis: All products are assessed for safety, health and environmental risks before leaving the plant, and periodically reassessed for any changes resulting from new information or new uses and markets.

Products also are assessed during use. Reports of any adverse effects that could be related to the company's products are collected and analyzed.

Animal Testing: PotashCorp does not conduct animal research studies directly. All product biological efficacy research studies are conducted by outside licensed organizations using protocols and test standards approved as safe and ethical for treatment of animals. The company is concerned about animal welfare and requires outside services to meet exacting standards for safe and ethical treatment of animals.

Plant Certification: All the company's US feed plants are certified under the American Feed Industry Association's Safe Feed/Safe Food certification program. Under this program, all facilities that receive ingredients or products and recombine them to create a product with a new identity must have a system of ingredient lot tracking and product tracing. Ingredient lot tracking records the individual ingredient lots used in the manufacturing process and tracks each to its respective finished products. Product tracing provides a complete list of all ingredient lots used in any finished product.

Customer Education and Information: PotashCorp informs customers of any potential hazards associated with products and the best ways to use those products. Whether used for crop fertilization, livestock nutrition or industrial applications, products require careful storage, handling and application.

Up-to-date information on safety, health and environmental hazards and risks related to the use, storage, handling, transport and disposal of PotashCorp products is available to the workforce, customers and others. Product literature, safety videos and Material Safety Data Sheets (MSDS) provide thorough guidance on proper product use. MSDS, labels and other information are developed and issued to handlers and users in accordance with legislative, regulatory and customer requirements, and as information changes. Online product information is available on PotashCorp's website.

Labeling: The company is subject to feed and fertilizer labeling requirements in most jurisdictions where it makes or sells its products. Product labels are reviewed regularly to ensure they comply with all laws and regulations.

Customer Surveys: PotashCorp surveys customers annually, using the information gathered to set targets for improvement in areas of customer satisfaction.