Management Responsibility for Human Rights

Operational responsibility for human rights areas is divided among the COO; General Counsel; Senior Vice President, Administration; and Vice President, Internal Audit. All have management responsibility for compliance-related matters.

Management Systems for Human Rights

PotashCorp provides awareness training, monitoring and enforcement to ensure compliance with its human rights commitments. Key elements are:

• Awareness training for employees
• A whistleblower program for employees and suppliers
• Enforcement procedures
• Monitoring the supply chain.

Procedures for Managing Complaints

To manage complaints and appeals, PotashCorp has in place:

• Procedures for employees to submit complaints or grievances anonymously
• Committees responsible for hearing, processing and settling disputes related to human rights issues
• Feedback procedures for external stakeholder complaints
• Procedures for monitoring the treatment of employees who file complaints to ensure non-retaliation
• A written protocol for the investigation and handling of complaints.

Whistleblower Program

The handling of concerns and complaints is an important aspect of business ethics. PotashCorp's Code, Respect in the Workplace policy and other employee and vendor policies provide a process for reporting policy violations.

The Code stresses that no retaliation will be taken against any employee or vendor for raising any concern, question or complaint in good faith.

The ComplianceLine introduced in 2004 provides an even more secure method for voicing grievances anonymously. It addresses the fact that in certain circumstances an employee or vendor may feel uncomfortable making a direct complaint.

There is a toll-free telephone service for employees and a separate telephone number accessible by vendors from anywhere in the world. Both are available 24 hours a day. All concerns are received by trained professionals. Callers are given a follow-up date when a ComplianceLine communication specialist can share any response or feedback the company has made to the reported issue.