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| Q: |
How does a customer benefit when buying from PotashCorp? |
| A: |
PotashCorp is the world's largest producer by capacity of the three primary
fertilizer nutrients: potash, phosphate and nitrogen. The PotashCorp
sales force provides customers with all three products for one-stop
shopping. The company maintains a large network of distribution centers
located in the pertinent market areas and is able to use its large volumes
to negotiate favorable transportation contracts. |
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| Q: |
How do I contact a Customer Service Representative (CSR)? |
| A: |
Your closest Customer Service Representative is only the click of a mouse away. See our list of CSRs on this website to find the contact in your region, or call 800-524-0132 for immediate assistance. |
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| Q: |
Will I always have the same Customer Service Representative? |
| A: |
PotashCorp's CSRs cover designated areas of the country and, in most instances, customers work with the same CSR on an ongoing basis. |
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| Q: |
Can I buy my fertilizer supplies directly from PotashCorp? |
| A: |
No. PotashCorp is a wholesale manufacturer of fertilizer ingredients and works with a large network of fertilizer dealers. |
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| Q: |
Is there a minimum order size I need to buy from PotashCorp? |
| A: |
All PotashCorp products are sold in bulk and orders in truckloads. The smallest size for shipment is a full truck (24 metric tonnes). |
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| Q: |
Can a CSR tell me when my order will arrive? |
| A: |
Your CSR can provide detailed information about
your orders, order history and delivery status whenever needed.
You can also use the Service Window section of our website to
access all your order, shipment, railcar tracking and invoicing
information.
You'll have secure, 24 hour real-time access. |
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