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Goals & Targets

2009 Targets
TARGET

Outperform competitors on quality and service as measured by independent customer surveys.

Achieved

We outperformed competitors in both quality and overall customer service in all four product groups surveyed.

We strive to build competitive advantages in areas that influence purchasing decisions. Our scores and feedback confirm that our product quality (specifications, uniformity, ease of handling) and our customer service (sales contact, responsiveness, industry and product knowledge) consistently exceed those of our competitors and add value for our customers.