Goals & Targets
- Create superior long-term shareholder value
- Be the supplier of choice to the markets we serve
- Build strong relationships with and improve the socioeconomic well-being of our communities
- Attract and retain talented, motivated and productive employees who are committed to our long-term goals
- Achieve no harm to people and no damage to the environment
2009 Targets
TARGET
Outperform competitors on quality and service as measured by independent customer surveys.
Achieved
We outperformed competitors in both quality and overall customer service in all four product groups surveyed.
We strive to build competitive advantages in areas that influence purchasing decisions. Our scores and feedback confirm that our product quality (specifications, uniformity, ease of handling) and our customer service (sales contact, responsiveness, industry and product knowledge) consistently exceed those of our competitors and add value for our customers.